Level 2 Technical Support Manager

As a Technical Support Manager at voize, you'll tackle complex tech puzzles, turning challenges into "aha!" moments for our customers. You'll lead integrations, smooth out system hiccups, and keep our platform running like magic.

What you'll do

• Lead and coordinate technical implementations and escalations across customer environments and internal teams
• Own and optimize system integrations across Windows and Linux environments
• Troubleshoot multi-layered issues spanning systems, networks, browsers, and interfaces — ensuring timely resolution and clear communication
• Drive infrastructure scaling initiatives (e.g., user growth, environment migrations, performance optimization)
• Ensure thorough technical documentation, handoffs, and post-incident reviews to strengthen team knowledge and prevent recurrence
• Identify recurring technical challenges and proactively collaborate with Product and Engineering on long-term solutions

What you'll need

• Expert in Windows/Linux admin, networking, and integrations (firewalls, APIs, routing, MDMs)
• Hands-on with Docker, virtualization, web servers, and load balancing
• Sharp troubleshooter across infrastructure, APIs, and complex multi-layered systems
• Strong communicator who turns technical detail into clear, actionable insights
• Proactive, ownership-driven team player who documents, mentors, and solves before issues escalate
• Fluent in German (C2), to be able to explain complex issues to clients effectively, with good English skills for internal communications

What they offer

• Stock options
• 30 vacation days plus your birthday off
• Germany Transport Ticket, Urban Sports Club
• Regular company off-sites and access to learning platforms such as Blinkist and Audible
• Flexible working hours and hybrid setup with Berlin office option