IT Support Manager

About the role

We are looking for a hands-on, security-minded IT professional to join as our first dedicated IT Support Manager. You will give every trawa employee a secure, reliable, and well-configured working environment from day one, support trawa's security and compliance posture, and enable the company to scale confidently with robust access controls, device management, and audit-ready evidence.

What you'll do

• Provision and manage employee devices (laptops, monitors, peripherals) across the full lifecycle: procurement, setup, tracking, and offboarding
• Handle day-to-day IT support — software installs, connectivity issues, account troubleshooting
• Own the hardware asset inventory and meeting room AV and conferencing equipment
• Support maintenance of trawa's ISO 27001 certification through compliant operations and thorough documentation
• Manage relevant controls in Vanta, our compliance platform
• Own and operate the MDM platform, ensuring configuration aligns with compliance requirements
• Provision and de-provision access across SaaS tools during onboarding and offboarding
• Run phishing simulations and coordinate security-awareness training across the company

What you'll need

• 2–5 years of experience in a corporate IT, IT security, or IT operations role
• Hands-on MDM experience (any major platform)
• Solid experience with an IdP / SSO platform
• Familiarity with ISO 27001, SOC 2, or similar audit-support work
• Experience with a compliance platform such as Vanta or Drata
• Proactive, solution-oriented mindset — you close tickets and fix the root cause

What they offer

• Early ownership and responsibility from day one
• Regular leadership sessions and cross-functional exposure
• Annual learning budget and dedicated development time
• Family-friendly policies and inclusive workplace
• Competitive benefits package covering wellbeing and team experiences