Senior Accountant, Collections & AR

About the role

As Senior Collections Manager within the Operational Finance team, you'll own our accounts receivable and collections operations end-to-end, from exception-based monitoring and partner governance to month-end close inputs and workflow automation. You'll help us build a collections function that is not only efficient and audit-ready, but genuinely future-proof — with AI tooling, clean documentation, and strong external relationships at its core.

What you'll do

• Own and maintain the AR aging report and ensure payment failure resolution SLAs are consistently met, with clear escalation paths documented and followed.
• Deliver collections, AR, and chargeback inputs to the month-end close calendar on time, every month, and resolve reconciliation breaks between Chargebee, Adyen, and NetSuite within agreed SLAs.
• Design, ship, and hand over at least three workflow automations or process improvements per year, each documented with runbooks and measured by manual hours saved or error rate reduction.
• Integrate AI tooling into at least one operational process — such as exception triage, write-off flagging, or partner reporting — with appropriate controls and human-in-the-loop review in place.
• Manage external partner relationships with Troy, Adyen, and Chargebee in a structured and professional manner, with mapped contacts, clear escalation paths, and regular performance touchpoints.
• Create and maintain SOPs and runbooks for all owned processes, documented to a standard that enables handover or audit without reliance on tribal knowledge.

What you'll need

• Minimum 3–5 years of hands-on AR and collections operations experience, with direct accountability for dunning, recovery workflows, and outcomes.
• Proven track record of managing third-party vendors or agencies against SLAs and KPIs, with a structured approach to performance reviews, escalations, and data quality.
• Operational experience with a billing platform, PSP, and ERP — Chargebee, Adyen, and NetSuite experience is strongly preferred.
• Ability to independently build and maintain operational reports using SQL and a BI tool such as Looker, covering recovery performance, AR aging, dispute trends, and partner KPIs.
• Natural inclination to document decisions, maintain audit trails, and operate with close-readiness in mind in a regulated, multi-entity environment.

What they offer

• Free mental health coaching sessions and yoga.
• Monthly allowance for flexible services that rolls over.
• Employee stock options for all employees.
• 30 annual vacation days and flexible working hours.
• Generous learning budget with internal L&D guidance.
• Work from abroad up to six weeks annually.