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Technical Account Manager - Spanish-speaking

TTalon.One
Seniority
Midweight
Model
In-Office
Sector
B2B SaaS
Salary
Undisclosed
Contract
Full-Time

About the role

Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You'll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client's ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

What you'll do

  • Take ownership of the integration process of our API-driven platform with our clients' ecosystem
  • Troubleshoot repeat technical issues and drive issue escalation and problem elimination
  • Own and manage a book of assigned customers in both fluent English & Spanish
  • Focus on customers' API usage, ensuring retention and growth, and overall customer satisfaction
  • Work together with Customer Success Managers and our Engineering team towards providing great client service
  • Find new technology partners and integration possibilities
  • Manage customer expectations and lead them to customer satisfaction
  • Design Customer Onboarding processes

What you'll need

  • 2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role
  • Experience with handling API integrations
  • Proven experience with SaaS based products
  • Previous experience with problem-solving in a troubleshooting environment
  • Passion for consulting and tactical empathy to apply and present complex solutions effectively
  • Excellent written communication skills with the ability to explain complex topics in easily understood and concise language
  • Exceptional communication skills in English and Spanish, both spoken and written

What they offer

  • €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses
  • 30 days of annual leave, plus extra paid days for your birthday and moving day
  • Home office setup budget and monthly home office allowance
  • Freedom to work from abroad for up to 90 days worldwide
  • Mental health support with nilo.health and discounted Urban Sports Club membership
  • 20% company subsidy on pension contributions
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