Technical Account Manager Lead EMEA

We are looking for an empathetic and proactive EMEA TAM Lead to join Talon.One. You will be responsible for transitioning our EMEA Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team.

What you'll do

• Oversee the day-to-day operations of the EMEA Technical Account Management team, ensuring high-quality service delivery and client satisfaction
• Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently
• Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered
• Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities
• Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively
• Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations
• Serve as the technical escalation point for critical customer issues in your region, working with your team and internal resources to ensure timely and effective resolution

What you'll need

• Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture
• Bring a proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity
• Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments rather than large, rigid enterprise structures
• Apply your knowledge of API-first platforms and technical account management to guide team members through complex integrations
• Familiarity with API technologies and tools such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier

What they offer

• 1,000 EUR annual learning budget, full LinkedIn Learning access, and free German language courses
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget and monthly home office allowance
• Mental health support with nilo.health and discounted Urban Sports Club membership
• 20% company subsidy on pension contributions and subsidised BVG public transport ticket
• Freedom to work from abroad for up to 90 days worldwide