Technical Account Manager Lead EMEA

About the role

You will be responsible for transitioning the EMEA Technical Account Management team from a reactive model to a self-sufficient, proactive powerhouse. This is a hands-on leadership role that requires a balance of technical aptitude and a deep commitment to building trust within a growing team. The EMEA TAM team currently consists of 8 high-performing members, with plans to grow to 12 in the near future.

What you'll do

• Oversee the day-to-day operations of the EMEA Technical Account Management team, ensuring high-quality service delivery and client satisfaction
• Transition the team toward a proactive model by implementing systems that enable members to handle complex issues independently
• Build high levels of trust and psychological safety, creating an environment where team members feel supported and empowered
• Provide hands-on mentorship on problem-solving, client management, and technical platform capabilities
• Establish and refine scalable tools and workflows to manage team growth and workload distribution effectively
• Stay current on the Talon.One platform and API-first capabilities to jump in and support the team during critical situations
• Serve as the technical escalation point for critical customer issues in your region
• Contribute to programs for proactive technical guidance, best practice sharing, and strategic client engagement

What you'll need

• Demonstrate a leadership style focused on building trust quickly and maintaining a supportive team culture
• Proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity
• Navigate ambiguity with ease, showing a preference for fast-paced, smaller company environments
• Knowledge of API-first platforms and technical account management to guide team members through complex integrations
• Familiarity with API technologies such as REST, SOAP, OAuth, JSON/XML, Postman, Swagger (OpenAPI), and middleware platforms like Workato, Mulesoft, or Zapier
• Support the recruitment and onboarding of new team members as the EMEA region continues to expand

What they offer

• 1,000 EUR annual learning budget, full LinkedIn Learning access, and free German language courses
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget and monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide
• Mental health support with nilo.health and discounted Urban Sports Club membership
• 20% company subsidy on pension contributions, subsidised BVG public transport ticket, and dog-friendly Berlin office