Enterprise Technical Account Manager

About the role

Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You'll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client's ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

What you'll do

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination
• Own and manage a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding Processes

What you'll need

• 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant or other related role
• Experience with full ownership of complex API integrations for assigned accounts
• Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
• Proven experience with SaaS based products
• High level of problem-solving attitude in a troubleshooting environment
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
• Spoken & written fluency in English required; other languages are a plus

What they offer

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget and monthly home office allowance
• Mental health support with nilo.health and discounted Urban Sports Club membership
• 20% company subsidy on pension contributions
• Subsidised BVG public transport ticket and dog-friendly Berlin office