Senior IT Engineer

About the role

Join our rapidly growing, distributed SaaS company as our Internal IT Specialist. You'll be the key owner of ensuring our global, distributed team is equipped, secure, and operating smoothly. You'll manage user access, role-based permissions, Mobile Device Management (MDM), and maintain our hardware assets (laptops, monitors, peripherals).

What you'll do

• Manage comprehensive on-boarding and off-boarding processes, including user access provisioning (GSuite, core tools) and removal, and provide technical support to new hires.
• Maintain accurate records of laptops and other IT assets across all locations, handle hardware procurement, support, warranty claims, and lifecycle management.
• Configure and maintain Mobile Device Management (MDM) solutions (e.g., Jamf) and ensure appropriate software deployment and updates on company devices.
• Troubleshoot and resolve access management issues, including password management solutions (e.g., 1Password), and oversee seat/license management for company tools.
• Complete and oversee security compliance tasks (e.g., Vanta requirements), participate in quarterly access reviews, and implement organizational security practices.
• Ensure robust WiFi, conferencing, and general IT infrastructure setup across offices, and implement office security measures such as visitor logging systems.
• Assist HR in setting up new vendors, tools, and integrations, and collaborate closely with HR to align IT policies with organizational guidelines.

What you'll need

• 5+ years experience in IT support or administration.
• Familiarity with MDM tools (e.g. Iru/Kandji).
• Experience managing identity and access systems (Okta, Google Workspace, Azure AD).
• Strong understanding of IT security, especially in distributed team environments.
• Proficiency in troubleshooting hardware and software issues, particularly macOS.
• Basic knowledge of networking principles including WiFi setup, VPNs, and general end-user connectivity.
• Excellent communication and interpersonal skills.
• EU nationality and ability to travel internationally within the EU and to the US.

What they offer

• Top-of-market equity and cash compensation package.
• Self-development budget for conferences, books, and classes.
• New Apple MacBook Pro and meaningful home office set-up.
• Flat hierarchy with direct communication to founding team members.
• Mentorship and access to network of leading tech investors and advisors.