Junior Business Operations Manager

About the role

The Merchant Care Business Operations team sits at the heart of how SumUp supports millions of small businesses every day. This role offers hands-on experience across a broad operational landscape early in your career, working alongside experienced colleagues who'll support your growth from day one.

What you'll do

• Monitor and maintain Merchant Care performance dashboards, turning data into clear operational insights
• Support and manage small-to-medium projects end-to-end, collaborating with teams across Revenue Operations, Data, and CRM Operations
• Identify process inefficiencies and contribute ideas for improvement across operational workflows
• Prepare structured reporting and analysis to support decision-making by Merchant Care leadership
• Work closely with external business process partners to ensure alignment on operational goals

What you'll need

• Experience working with data in Excel or Google Sheets, including formulas, reporting, and data manipulation
• Strong analytical mindset with the ability to spot trends and translate them into practical recommendations
• Comfort managing multiple tasks in a fast-paced environment, knowing when to act independently and when to escalate
• Clear and structured communication skills, with the ability to explain operational concepts to non-technical colleagues
• Fluency in English, both written and spoken

What they offer

• Virtual Stock Option programme with ownership stake in SumUp's future success
• Annual L&D budget of €2,000 for conferences and further education
• Corporate pension scheme with up to 20% employer match
• 28 days of paid leave plus public holidays and special leave days
• 1-month sabbatical after 3 years of service, Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches
• Referral Bonus programme