Business Process Manager

About the role

As a Business Process Manager, you'll play a key role in shaping how operations run end-to-end. You'll work across teams to bring structure to complexity, turning data, insights, and system understanding into scalable process solutions. This is an opportunity to step into a high-impact role where you'll not only improve processes, but also help define how process excellence and governance are built at scale.

What you'll do

• Own and lead end-to-end process improvement initiatives, from scoping to implementation and monitoring
• Map and optimise business processes using BPMN, identifying inefficiencies and evaluating changes
• Analyse multi-source data to uncover root causes and translate insights into actionable recommendations
• Define business requirements and ensure alignment between processes, systems, and operational goals
• Collaborate with cross-functional stakeholders, contributing to governance frameworks and driving continuous improvement and adoption

What you'll need

• Strong experience in process mapping and optimisation (BPMN), including facilitating workshops and aligning stakeholders
• Comfortable working with data, using tools like Excel and Tableau to generate insights
• Proven ability to lead cross-functional process improvement projects end-to-end, managing timelines and stakeholders independently
• Solid understanding of system interactions, with the ability to translate business needs into structured requirements
• Structured, solution-oriented mindset with strong communication skills and the ability to navigate complexity and ambiguity

Nice to have

• Experience with Salesforce or similar CRM tools
• Familiarity with process mining, automation tools, or service design methodologies
• Exposure to governance frameworks, compliance, or operational risk
• Experience working in international or multi-market environments

What they offer

• Annual learning & development budget
• Generous time off, including paid leave, public holidays and additional personal time
• Pension contributions
• Employee Assistance Programme for well-being support
• One-month sabbatical after 3 years
• Referral bonus