Head of Process Architecture & Policy Management

About the role

Lead the institution's overarching process landscape and enterprise architecture as Head of Process Architecture & Policy Management. You will hold end-to-end responsibility for organizational and procedural governance, serving as the principal owner of the "Written Order Process" (Schriftlich fixierte Ordnung – SfO) and ensuring compliance with German regulatory requirements (BaFin and MaRisk).

What you'll do

• Own, administer, and continuously develop the Schriftlich fixierte Ordnung (SfO) in strict adherence to MaRisk and the German Banking Act (KWG).
• Establish a robust governance framework for the creation, approval, and lifecycle management of all internal corporate policies, guidelines, and standard operating procedures (SOPs).
• Act as the primary point of contact for internal and external auditors regarding procedural documentation, process controls, and operational risk mitigation.
• Define and maintain the overarching enterprise process architecture, ensuring alignment with the bank's strategic and IT target operating models.
• Guide the mapping and documentation of cross-functional, end-to-end (E2E) processes to eliminate siloes between front-office, back-office, and IT.
• Oversee the administration of Business Process Management (BPM) software to maintain a single source of truth for all process models.
• Lead cross-functional initiatives to redesign and optimize processes, identifying bottlenecks, inefficiencies, and risks within existing workflows.
• Act as a key driver for process automation and digitalization efforts, translating business needs into actionable IT requirements.

What you'll need

• Master's degree in Business Administration, Economics, Finance, Business Informatics, or equivalent.
• Deep, provable expertise in the German banking regulatory environment with specialized focus on MaRisk and the Schriftlich fixierte Ordnung (SfO).
• Strong background in Business Process Management (BPM) methodologies and enterprise architecture with high proficiency in process modeling standards (BPMN 2.0).
• Proven track record of applying process optimization methodologies such as Lean Management or Six Sigma.
• Fluent in German (mandatory) and English (written and spoken).
• Strong emotional intelligence, exceptional communication skills, and ability to translate complex regulatory concepts for diverse stakeholders.
• Comfortable working with AI tools and contributing to a culture of responsible AI use.

What they offer

• Competitive salary of €110,000–€125,000 EUR annually with variable remuneration program.
• Learning & development budget of €1,000 per year and transparent growth framework.
• 28 vacation days, increasing to 30 after 2 years and 31 after 3 years.
• Home office budget, monthly meal allowance, Deutschland ticket subsidy.
• Opportunity to work abroad for up to 12 weeks per year.