Customer Support Working Student

About the role

Investigate and resolve escalated issues from the 1st Level Support partner teams while ensuring compliance and adherence to contractually agreed upon SLAs. Act as a liaison between customers, 1st level support, and internal departments to drive timely and effective solutions.

What you'll do

• Investigate and resolve escalated issues from the 1st Level Support partner teams while ensuring compliance and adherence to contractually agreed upon SLAs.
• Act as a liaison between customers, 1st level support, and internal departments (IT, Product, Operations) to drive timely and effective solutions.
• Learn and maintain knowledge of banking products, services, regulations, and internal systems.
• Identify recurring issues and manual workflows, and help optimize or automate them using tools such as SQL, Python, etc to improve team efficiency.
• Flexibly rotate across the Customer Support and Complaints Management teams based on demand, taking on new topics and responsibilities as needs evolve.

What you'll need

• Currently enrolled as a full-time student (Bachelor's or Master's) in a relevant field such as Business Administration, Finance, Information Technology, or a related discipline.
• Proven ability to analyze complex problems, break them down, and propose logical solutions.
• Familiarity with basic IT concepts, comfortable navigating different software interfaces, and quick to learn new banking systems.
• Excellent written and verbal communication skills in English. Fluency in German is a strong plus.
• A proactive, open mindset with the willingness to jump into different topics and teams as priorities shift.

Nice to have

• First experience with SQL or Python (or a strong willingness to develop these skills) to support process automation and optimization.

What they offer

• Transparent framework to support your career goals
• Lunch reimbursement
• Mental health support via Thrive
• Flexible working model