Fraud Operations Expert

About the role

You will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed. You will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help build more robust processes and tooling.

What you'll do

• Triage and investigate potential fraud cases flagged by monitoring systems or the business in real-time
• Identify operational gaps and inefficiencies and proactively raise risks
• Collaborate cross-functionally with internal teams to share strategic insights
• Translate recurring patterns into actionable data-driven insights to strengthen our defense framework
• Manage cases from initial triage to final resolution with total accuracy
• May require on-call duties during early/late hours and weekends

What you'll need

• At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
• Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
• High attention to detail and self-direction to manage dynamic workload in fast-paced environment
• SQL skills (or experience with another programming language) to independently query data and analyze patterns
• Fluency in German and excellent English skills (both written and spoken)

What they offer

• Attractive compensation package and company pension scheme
• Education Budget for learning and development
• Free German language classes
• International relocation support if required
• Opportunity to work from abroad
• Complimentary subscription to Scalable Capital's PRIME+ Broker