Fraud Operations Expert

About the role

Own the end-to-end triage and investigation of potential fraud cases flagged by monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed. This role may require on-call duties to ensure coverage during early/late hours and weekends.

What you'll do

• Triage and investigate potential fraud cases flagged by monitoring systems or the business in real-time
• Identify operational gaps and inefficiencies, proactively raising risks to build more robust processes and tooling
• Collaborate cross-functionally with internal teams to share strategic insights to sharpen detection and prevention strategies
• Translate recurring patterns into actionable data-driven insights that strengthen the overall defense framework
• Manage cases from initial triage to final resolution with total accuracy

What you'll need

• At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
• Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
• High attention to detail and self-direction to manage a dynamic workload in a fast-paced environment
• Exceptional organizational skills and ability to stay composed as workload scales
• SQL skills (or experience with another programming language) to independently query data and analyze patterns
• Fluency in German and excellent English skills (both written and spoken)

What they offer

• Latest hardware and tools
• Individual Education Budget for learning and career development
• Attractive compensation package and company pension scheme
• 50% monthly contribution for Deutschland Jobticket
• Complimentary PRIME+ Broker subscription
• Flexible and discounted sports activities with Urban Sports Club