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Senior CRM Manager

SScalable Capital
Seniority
Senior
Model
In-Office
Sector
Fintech
Salary
Undisclosed
Contract
Full-Time

About the role

Own complex CRM projects to support new product launches and ensure CRM-readiness from a technical and commercial perspective. Be on top of CRM trends and leverage data to better understand customer segments and their lifecycle, ultimately increasing LTV and retention.

What you'll do

  • Own complex CRM projects to support new product launches and ensure CRM-readiness from a technical and commercial perspective
  • Leverage data to better understand our customer segments and their lifecycle, ultimately increasing LTV and retention
  • Act as the key CRM stakeholder in product streams, collaborating closely with Product, Engineering, and Marketing to translate product features into CRM measures
  • Deliver a seamless lifecycle experience by managing impactful campaigns across multiple channels including email, push, SMS etc.
  • Continuously identify friction points in the customer experience and develop CRM-based solutions to enhance product engagement

What you'll need

  • Exceptional CRM knowledge with profound technical and commercial understanding; ideally with experience in implementing and scaling multi-product strategies
  • Proven track record in managing cross-functional projects with a focus on long-term strategy and high-quality execution
  • Deep-knowledge of the customer-lifecycle with first-hand experience in developing customer-focused and scalable activation-, engagement-, retention-, and loyalty strategies
  • Strong track record in following an innovative 'test-and-learn'-culture to continuously adjust the CRM approach for an ongoing improvement of results
  • Fluent in German and English

What they offer

  • Work from centrally located offices in Munich with opportunity to work from abroad
  • Latest hardware and tools
  • Individual Education Budget and in-house knowledge sharing sessions
  • Attractive compensation package and company pension scheme
  • Monthly 50% contribution for Deutschland Jobticket
  • Flexible and discounted sports activities with Urban Sports Club
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