Incident Manager

About the role

This role focuses on coordinating cooperation between departments and providers in all operational matters, with a focus on incident management. The position includes serving as manager on duty during serious disruptions and driving sustainable error correction through root cause analyses.

What you'll do

• Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
• Designing, managing, monitoring and orchestrating incident operations processes – including across multiple departments
• Establishing and following up on quality improvement measures (service improvement process, CIP)
• Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
• Targeted communication and reports to management

What you'll need

• Successful completion of a technical degree or comparable further training
• Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards, ideally proven by ITIL certificates
• Strong agile mindset and willingness to work cooperatively, including in interdisciplinary teams
• Customer, solution and service orientation paired with conceptual, analytical and communication skills
• Willingness to participate in on-call duty to quickly resolve disruptions within the scope of the role
• Very good written and spoken German and English

What they offer

• Attractive compensation package and company pension scheme
• Flexible vacation policy and the opportunity to work from abroad
• Individual Education Budget and in-house knowledge sharing or career development sessions
• Monthly contribution of 50% for the Deutschland Jobticket
• Complimentary subscription of Scalable Capital's PRIME+ Broker
• Flexible and discounted sports activities with Urban Sports Club