Client Service Associate - Italian speaking

About the role

You act as a reliable first point of contact for Italian-speaking customers and prospects, answering general inquiries via email and phone. You resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts.

What you'll do

• Act as a reliable first point of contact for existing Italian-speaking customers and prospects, answering general inquiries via email and phone
• Resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts
• Capture and share valuable customer feedback to help identify areas for improvement in our product and internal processes
• Continuously expand your financial knowledge through internal training and self-motivated learning

What you'll need

• Completed commercial apprenticeship or initial practical experience in a customer-facing service role
• Strong affinity for digital products and basic interest in financial markets
• Passionate about delivering a positive customer experience and finding quick, helpful solutions for routine issues
• Reliable team player who can work independently and thrives in a dynamic, fast-paced environment
• Fluent in Italian and English (both written and spoken)

Nice to have

• German language skills

What they offer

• Latest hardware and tools
• In-house knowledge sharing and career development sessions with individual Education Budget
• Free German language classes
• International relocation support if required
• Attractive compensation package and company pension scheme
• Flexible and discounted sports activities with Urban Sports Club