Client Service Associate

You act as a reliable first point of contact for our customers and prospects, answering general inquiries via email and phone. You resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts.

What you'll do

• Act as a reliable first point of contact for our customers and prospects, answering general inquiries via email and phone.
• Resolve everyday customer inquiries efficiently and work closely with our Level 2 team to route more complex questions to the right experts.
• Capture and share valuable customer feedback to help us identify areas for improvement in our product and internal processes.
• Continuously expand your financial knowledge through our internal training and self-motivated learning.

What you'll need

• Completed commercial apprenticeship, or initial practical experience in a customer-facing service role (career changers are explicitly welcome).
• Strong affinity for digital products and basic interest in financial markets.
• Passionate about delivering a positive customer experience and finding quick, helpful solutions for routine issues.
• Reliable team player who can work independently and thrives in a dynamic, fast-paced environment.
• Fluent in German and English.

What they offer

• Latest hardware and tools for productivity.
• In-house knowledge sharing and career development sessions with individual Education Budget.
• Opportunity to work from abroad.
• Attractive compensation package and company pension scheme.
• Monthly 50% contribution for Deutschland Jobticket.
• Complimentary Scalable Capital PRIME+ Broker subscription and flexible, discounted sports activities with Urban Sports Club.