Product Specialist - France (SaaS, Greentech)

About the role

Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the French-speaking markets. Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump.

What you'll do

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the French-speaking markets.
• Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).
• Leverage customer feedback to enhance our software, in close collaboration with our development team.
• Continuously improve customer experience and help them day to day in calls and in our support chat.
• Identify technical bottlenecks with customers and improve our solutions with the engineering team.
• Strategically plan and implement projects that drive Reonic's growth and innovation.

What you'll need

• Experience in B2B SaaS customer service or success, with a strong emphasis for engaging directly with customers.
• Technical background e.g. (industrial-) engineering.
• Previous experience in the start-up ecosystem.
• Motivation to drive change in renewables and have a positive impact.
• Excellent communication and presentation abilities in French and English.

What they offer

• Gym membership, coffee, regular team events, MacBook and more.
• Opportunities for personal and professional growth.
• Competitive pay.
• Full in-person team in a beautiful Berlin office near Hackescher Markt.