Intern Product Operations – France (SaaS, Greentech)

About the role

Join a fast-growing VC-backed renewable energy startup as an intern, working on customer success, product insights, and technical support. You'll translate customer feedback into actionable product improvements while supporting account management and customer onboarding.

What you'll do

• Translate customer feedback into actionable product insights and help shape new features.
• Collaborate with the Co-Founders and Head of Account Management on ad hoc initiatives (e.g. trade shows, internal product testing, competitor benchmarking).
• Assist with drafting product specifications and feature requests based on real customer use cases.
• Set up and configure customer accounts tailored to their business needs.
• Be the go-to technical contact for UK customers via support chat, WhatsApp, or email.
• Join customer calls alongside Account Managers to provide product expertise and ensure smooth onboarding.
• Provide administrative support, maintaining customer records and tracking key engagement metrics.

What you'll need

• Currently in the final year of a top engineering or business school, or taking a gap year from one.
• Structured, proactive, and eager to learn in a fast-paced environment.
• Strong interest in customer success, sales, and customer engagement.
• Available for at least 5 month internship in Berlin office, ideally starting June.
• C2 French proficiency required.

Nice to have

• Previous experience in SaaS, startups, or customer-facing roles.

What they offer

• Hands-on experience in different areas of sales and customer success.
• Real ownership and responsibility from day one.
• Gym membership, coffee and drinks, team events, MacBook and more.
• Vibrant, collaborative office culture in beautiful Berlin office near Hackescher Markt (5 days/week in-person).