Third Party Control & Process Manager

About the role

We are looking for a strategic and process-driven Business Development Manager to support our Third-Party Management function. In this role, you will own the end-to-end operational lifecycle of our critical vendors, external partners, and outsourced service providers. A critical component of this role is ensuring our third-party ecosystem is highly resilient and fully compliant with the Digital Operational Resilience Act (DORA).

What you'll do

• Own the end-to-end third-party operational lifecycle, from initial onboarding and technical integration to continuous monitoring and eventual offboarding.
• Build and maintain strong, strategic relationships with key external partners, acting as the primary point of escalation for operational bottlenecks and service disruptions.
• Collaborate closely with Compliance, Procurement and Legal teams to ensure operational readiness and compliance requirements are met during the vendor selection and renewal phases.
• Lead the implementation and ongoing management of ICT third-party risk management controls in strict alignment with DORA requirements.
• Define, implement, and track rigorous KPIs and SLAs for all third-party providers.
• Conduct regular Quarterly Business Reviews (QBRs) and performance audits with key vendors to ensure continuous improvement and strict adherence to service availability targets.
• Design seamless operational workflows that integrate third-party services into our internal value chain without friction.

What you'll need

• 5+ years of experience in Operations, Vendor Management, or Third-Party Risk Management (TPRM), specifically within a regulated financial, FinTech, or SaaS environment.
• Regulatory knowledge of DORA, particularly its pillars relating to ICT third-party risk management, incident reporting, and resilience testing.
• Deep understanding of vendor due diligence, SLA formulation, and transitioning operational controls from detective to preventive models.
• Highly data-driven with the ability to build performance metrics and utilize data visualization tools e.g., Looker, Snowflake, Excel/Google Sheets to monitor vendor health.
• Exceptional communication skills with the ability to collaborate effectively with technical teams, compliance officers, C-level executives, and external partners.
• Fluent in English and German (B2).

What they offer

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• Company pension scheme (Betriebliche Altersvorsorge) with 20% company support.
• Urban Sports Club membership subsidized with €20+ per month.
• Deutschland Ticket subsidized with €25 per month.
• Relocation support available.