Senior Technical Writer

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About the role

As Senior Technical Writer, you will own how developers, customers, and partners experience Pliant through our documentation. You will lead a full overhaul of Pliant's developer documentation: rebuilding the information architecture from the ground up, raising consistency and quality across the entire surface, and unifying our Direct and Partner API documentation into a single coherent Pliant API story.

What you'll do

• Own Pliant's developer documentation end-to-end: API reference, guides, recipes, quickstarts, and conceptual content for both direct customers and embedded-finance partners.
• Lead a full rework of our information architecture, designing structures around the jobs developers and integrators are trying to get done.
• Drive the unification of our Direct and Partner API documentation into one coherent surface as the underlying APIs converge.
• Validate documentation hands-on: read code and API specs, call endpoints, run integration flows, and surface gaps before customers or partners do.
• Establish and uphold documentation standards, voice and style guide, contribution model, and review process.
• Partner with Product and Engineering on API governance, pushing for consistent naming, error handling, and behavior across endpoints.
• Shape and improve our developer portal and docs tooling so publishing is fast and the reader experience is best-in-class.
• Use modern AI tooling as a leverage point, while owning quality, accuracy, and editorial judgment yourself.

What you'll need

• 5+ years of technical writing experience, with a strong track record of building or substantially overhauling developer documentation for an API-first product.
• Strong information architecture skills: you have designed documentation structures from scratch around how different audiences actually use them.
• Comfortable in docs-as-code workflows and able to read code and API specs well enough to verify behavior independently.
• Fluent working directly with engineers and product managers as a technical peer: you ask sharp questions and push back on ambiguity.
• Excellent editorial judgment: clarity, consistency, and brevity are reflexes.
• Hands-on with modern AI tooling for writing and editing, with a clear point of view on where it adds leverage.
• Fluent in English; additional European languages are a plus.

Nice to have

• Direct experience in fintech, payments, or another regulated, infrastructure-heavy B2B domain.

What they offer

• A high-impact, highly visible role shaping one of Pliant's most important brand and product assets.
• Close collaboration with product managers, engineers, and solution engineers who treat documentation as a first-class part of the product.
• Flat hierarchies, fast decision-making, and a highly international team.
• Competitive compensation.
• Flexible work setup, remote across Europe or in any of our seven European offices.

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