Customer Success Manager - Be

About the role

We are seeking a motivated and proactive Customer Success Manager to support small to medium customers on the BeNeLux and Nordics market at Pliant. The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with the Business Development team to drive growth.

What you'll do

• Serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction.
• Assist in the implementation of customer solutions, providing guidance and support throughout the process.
• Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction.
• Identify and capitalise on opportunities for upselling additional products or services.
• Collaborate with the Business Development team to identify new business opportunities and support the company's growth initiatives.
• Regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges.
• Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements.
• Conduct regular check-ins and review meetings to ensure customer success and continued alignment.

What you'll need

• Customer-focused with a passion for helping clients succeed.
• Strong organisational skills and attention to detail.
• Ability to thrive in a collaborative and fast-paced environment.
• Goal-oriented, with a track record of achieving targets.
• Ability to adapt to changing customer needs and industry trends.
• A proactive mindset, with the ability to take ownership of tasks and drive results.
• Fluent in Dutch and English.

Nice to have

• Experience within the Fintech, finance or travel industry.
• French language skills.

What they offer

• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication
• Flexibility and possibility to work remotely
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers