Associate Technical Account Manager

About the role

As Associate Technical Account Manager in Payments Strategy, you will be driving customer experience to ensure success. You will lead every merchant integration from a technical and operational perspective, serving as the primary point of contact for merchants after go-live.

What you'll do

• Lead every merchant integration from a technical and operational perspective, serving as the primary point of contact for merchants after go-live
• Troubleshoot and resolve complex technical inquiries related to our APIs, SDKs, and payment orchestration platform
• Analyse and optimise payment performance by identifying opportunities to improve authorisation rates, routing logic, and cost efficiency
• Design tailored technical solutions by performing in-depth customer discovery, leading executive briefings, demos, and technical readouts
• Collaborate cross-functionally with Go-To-Market, Product, and Engineering teams to enhance merchant onboarding and post-launch experiences
• Proactively identify opportunities to drive product adoption, process improvement, and long-term merchant success
• Travel to customer sites as needed to oversee technical deployments and strengthen merchant relationships

What you'll need

• 2-3 years of experience in system implementation, API/SDK integrations, and providing technical guidance during integration processes
• Understanding of the software development lifecycle and complex API architectures
• Ability to diagnose and resolve integration challenges, communicating solutions clearly to both technical and business stakeholders
• Consistent delivery of customer value and measurable outcomes aligned with merchant goals
• Strong knowledge of the enterprise technology landscape
• Ability to communicate technical concepts clearly and confidently, both in writing and verbally
• Executive presence and ability to build credibility and trusted relationships at all levels
• Ability to lead workshops, demos, and strategic discussions with confidence and clarity

Nice to have

• Experience within the payments ecosystem

What they offer

• Hybrid working with an office in the heart of Berlin
• Visa and relocation support for you and your family where required
• Competitive salary and equity package
• 27 days of annual paid vacation
• Discounted Urban Sports Club membership
• Regular team events, activities and off-sites