Associate Technical Account Manager

About the role

You will be driving customer experience as an Associate Technical Account Manager in the Payment Strategy team, leading merchant integrations from a technical and operational perspective while serving as the primary point of contact for merchants after go-live.

What you'll do

• Lead every merchant integration from a technical and operational perspective, serving as the primary point of contact for merchants after go-live
• Troubleshoot and resolve complex technical inquiries related to our APIs, SDKs, and payment orchestration platform
• Analyse and optimise payment performance by identifying opportunities to improve authorisation rates, routing logic, and cost efficiency
• Design tailored technical solutions by performing in-depth customer discovery, leading executive briefings, demos, and technical readouts
• Collaborate cross-functionally with Go-To-Market, Product, and Engineering teams to enhance merchant onboarding and post-launch experiences
• Proactively identify opportunities to drive product adoption, process improvement, and long-term merchant success
• Travel to customer sites as needed to oversee technical deployments and strengthen merchant relationships

What you'll need

• 2-3 years of experience in system implementation, API/SDK integrations, and providing technical guidance during integration processes
• Understanding of the software development lifecycle and complex API architectures
• Ability to diagnose and resolve integration challenges, communicating solutions clearly to both technical and business stakeholders
• Strong knowledge of the enterprise technology landscape
• Ability to communicate technical concepts clearly and confidently, both in writing and verbally
• Executive presence and ability to build credibility and trusted relationships at all levels
• Organisational skills and ability to effectively manage multiple priorities and customer engagements

Nice to have

• Experience within the payments ecosystem

What they offer

• Hybrid working with an office in Berlin
• Visa and relocation support
• Competitive salary and equity package
• 27 days of annual paid vacation
• Discounted Urban Sports Club membership
• Regular team events, activities and off-sites