Sr Partner Success Manager

About the role

As a Sr Partner Success Manager at Parloa, you will own and scale strategic relationships with global SI, consulting, and implementation partners, ensuring they are equipped to successfully deliver transformative AI and customer experience solutions for enterprise customers. You will act as the strategic advisor and operational lead for a portfolio of partners, helping them build scalable Parloa practices, drive successful customer outcomes, and expand their long-term impact within the Parloa ecosystem.

What you'll do

• Own a portfolio of strategic Parloa partners, driving both partner maturity and successful customer delivery outcomes
• Build trusted relationships with partner executives, practice leads, delivery managers, architects, and customer stakeholders
• Act as a strategic advisor to partners on building and scaling their Parloa services practice, including delivery methodologies, organizational structure, certifications, and go-to-market motions
• Guide partners through complex enterprise AI and CX transformation programs, ensuring high-quality execution and measurable business impact
• Monitor partner-led customer implementations, proactively identifying risks, managing escalations, and driving successful project outcomes
• Drive operational rigor across partner engagements, including governance structures, success metrics, delivery reviews, and executive business reviews
• Advocate for partners internally while maintaining accountability around delivery quality, certifications, customer outcomes, and operational standards
• Support the evolution of Parloa's Partner Success function by helping define scalable programs, processes, playbooks, and operational frameworks

What you'll need

• 6+ years of experience in enterprise SaaS, consulting, partner management, customer success, professional services, or strategic delivery roles
• Experience working with or alongside global systems integrators, consulting firms, implementation partners, or enterprise delivery organizations
• Proven track record of managing complex enterprise engagements and driving measurable customer outcomes through partners
• Understanding of enterprise delivery models, implementation methodologies, project governance, and services organizations
• Strong executive presence and ability to communicate confidently with partner leadership, customer executives, and technical teams
• Ability to influence without direct authority while balancing strategic relationship management with hands-on execution
• Exposure to AI, cloud, automation, data platforms, or enterprise technology ecosystems, and ability to connect technical capabilities to business impact

Nice to have

• Experience working with conversational AI, CCaaS, enterprise automation, or customer experience platforms
• Experience supporting multi-region enterprise accounts and global delivery programs
• Familiarity with partner ecosystem models including sourced, influenced, and co-delivery motions
• Experience building or scaling partner programs, enablement frameworks, or delivery methodologies

What they offer

• Cross-functional role at the intersection of partnerships, enterprise delivery, and AI transformation
• Opportunity to shape Partner Success at one of the fastest-growing AI companies
• Work closely with Partner Managers, Account Executives, Solution Engineers, Customer Success, Professional Services, and Product teams