Senior Agent Architect - Partner Success

About the role

As a Senior Agent Architect - Partner Success at Parloa, you will play a key role in scaling how we deliver AI Agents through our partner ecosystem. This is a highly consultative, partner-facing role at the intersection of Solution Engineering, Architecture, and Consulting, where you will work closely with partners and their clients to design, shape, and guide AI Agent implementations.

What you'll do

• Act as a trusted advisor to partners and clients, guiding them through the design and implementation of AI Agent solutions
• Co-design AI Agent architectures with partners, ensuring scalable, high-quality implementations aligned with best practices
• Educate and enable partners on what's possible with Parloa's platform, including capabilities, limitations, and trade-offs
• Challenge and refine use cases, pushing back on low-impact or non-viable approaches and helping prioritize effectively
• Bridge business and technical stakeholders, translating requirements into structured conversational and system designs
• Support early-phase implementations hands-on when needed, while transitioning ownership to partners over time
• Guide integration design, helping partners connect Parloa's platform to enterprise systems via APIs and integration layers
• Design and validate conversational experiences, ensuring high-quality AI behavior, performance, and user experience

What you'll need

• 3+ years of experience in customer-facing technical roles in enterprise environments
• Strong foundation in AI Agent development, including conversational design, prompt engineering, and LLM-based systems
• Ability to design and implement AI solutions, with a clear preference for guiding and enabling others
• Strong communication skills with the ability to translate technical concepts into business value
• Experience working with APIs, integrations, and enterprise system architectures
• Solid understanding of REST APIs, JSON/XML, API authentication, and data mapping
• Familiarity with advanced prompting techniques
• Strong analytical and problem-solving skills with high ownership mindset

Nice to have

• Experience working with partners, system integrators, or channel ecosystems
• Experience in enablement or training of external stakeholders
• Familiarity with integration platforms or middleware architectures
• Experience with Git, CI/CD, or custom connector development