SAP Agent Architect

About the role

As a SAP Agent Architect at Parloa, you will help transform customer service with AI agents in enterprise SAP environments. You combine LLM and agent design with hands-on SAP integration literacy, partnering with Forward Deployed Engineering and customer SAP teams to design, prototype, validate, and refine conversational solutions that depend on SAP-backed use cases.

What you'll do

• Scope and implement AI Agent deployments with strategic advice and execution support, focusing on programs where SAP-backed systems and processes are in scope
• Analyze customer requirements and design precise prompts for reliable, user-aligned behavior using your knowledge of LLMs
• Simplify complex workflows into digestible conversational components, enabling LLMs to handle challenging tasks effectively
• Fine-tune conversational flows and voice output to align with customer brand standards
• Build and configure integrations between customers' systems and Parloa's platform via APIs and integration platforms
• Collaborate with Forward Deployed Engineers on complex integration scenarios, including SAP-specific connectivity and data-access patterns
• Apply structured testing approaches to validate AI agent behaviour, quality, and performance under real-world conditions
• Document best practices, how-to guides, and product capabilities for internal and external audiences

What you'll need

• 4+ years in enterprise customer-facing roles with proven expertise in conversation design and AI agent development for implementation settings
• Exposure to SAP AI Core, SAP Agent Builder, or similar AI extensions within SAP
• Experience with conversational AI / contact center / CX technology in an SAP context
• Demonstrable SAP integration experience in live enterprise delivery contexts, including comfort across SAP BTP, S/4HANA, ECC, Service Cloud, and CRM
• Solid understanding of SAP APIs and data access patterns: OData v2/v4, REST/SOAP, OAuth2, and SAP IAS/XSUAA
• Strong prompt engineering and LLM workflow design skills
• Proficiency with JSON/XML, API testing tools, and enterprise API documentation

Nice to have

• Experience working with or for SAP system integrators in delivery or presales-adjacent engineering roles
• Familiarity with cloud landing zones, Kubernetes concepts, and/or TypeScript/Node.js tooling
• Git-based collaboration and CI/CD exposure

What they offer

• Customer-facing technical delivery role with Forward Deployed Engineering teams
• Work on enterprise-scale AI agent implementations across global brands
• Commitment to data protection, GDPR, and ISO 27001 compliance standards