Enterprise Engagement Manager - DACH

About the role

As an Enterprise Engagement Manager, you will drive customer success, value realization, and long-term growth across Parloa's enterprise customers. You'll guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

What you'll do

• Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
• Act as a trusted advisor to enterprise clients, building strong relationships and guiding stakeholders through AI-driven transformation.
• Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

What you'll need

• 2+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments
• Proven ability to drive strategic value and support digital transformation in complex organizations
• Track record of turning customer success into measurable business impact and growth opportunities
• Strong project and stakeholder management skills, with a focus on execution and outcomes
• Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
• Technical curiosity and interest in AI, automation, and customer experience
• Native or bilingual in German, and fluent in English