Senior Customer Succes Operations EMEA

About the role

Your main goal will be to design and scale n8n's post-sales operating system to maximize NRR through smarter strategy, cleaner processes, and automation that makes Customer Success and Support faster and better.

What you'll do

• Own headcount planning and capacity models to align resources with retention and expansion goals.
• Drive territory/segment design to support clear coverage, prioritization, and predictable execution.
• Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions.
• Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions.
• Define and operationalize customer health scoring that becomes a trusted input for prioritization and action.
• Translate strategy into efficient systems and automation that improve quality, speed, and consistency.
• Partner closely with Customer Success, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity.
• Lead cross-functional initiatives with strong stakeholder management and crisp execution.

What you'll need

• Revenue Ops / CS Ops experience: You've owned or significantly contributed to revenue operations or customer success operations in a SaaS environment.
• Process design excellence: You're known for turning messy, ambiguous workflows into scalable, measurable processes people actually follow.
• Analytical mindset: You can define success metrics, spot patterns in data, and translate insights into operational decisions that improve outcomes.
• Autonomous execution: You're comfortable owning a strategic scope while also driving hands-on delivery from idea to rollout.
• CRM / CS platform familiarity: You've worked with CRM and/or customer success tooling and understand how systems enable (or block) great operations.
• Cross-functional collaboration: You build alignment across teams, navigate trade-offs well, and keep stakeholders moving in the same direction.

Nice to have

• Customer advisory boards: You've set up or run advisory boards and know how to operationalize customer input into action.
• War room operating models: You've led structured, cross-team escalation or execution cadences to solve complex customer or revenue issues quickly.
• Forecasting models: You've helped build or improve post-sales forecasting approaches for renewals and expansions.

What they offer

• Competitive compensation and equity
• 30 days vacation (Europe) or 20 vacation days + 8 sick days (US), plus public holidays
• Health and wellness benefits, including medical, dental, and vision (US)
• Pension contributions (Europe) or 401(k) with 4% employer match (US)