Customer Success Manager - German Speaking (EMEA)

About the role

As a Customer Success Manager for the Guided segment, you will serve as the primary post-sales partner for approximately 30 enterprise accounts across EMEA, guiding customers from onboarding to mature, scaled adoption. By running a tight operating cadence of kickoffs, success plans, QBRs, and renewals you will translate product usage into measurable business value and clearly surface ROI.

What you'll do

• Own a book of n8n's enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
• Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
• Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions
• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned
• Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
• Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
• Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience

What you'll need

• Enterprise Customer Success experience owning a book of business for enterprise SaaS customers and running kickoffs, onboardings and QBRs end-to-end
• Value & outcomes mindset—comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives
• Technical fluency to confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and know when/how to escalate
• Commercial acumen with track record of driving renewals and expansion (upsell/cross-sell), with a record of retention and growth impact
• Operational rigor—you run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through
• Clear, high-trust communication with both builders and executives, known for building durable relationships
• Cross-functional leadership—you partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the journey
• Builder mindset in ambiguity—you thrive in fast-changing environments and take ownership
• Fluency in German & English

Nice to have

• Automation + AI curiosity—you've used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization
• Startup/scale-up experience operating in high-growth environments
• Multi-region experience with global enterprise accounts across EMEA/US time zones
• Technical or STEM education or equivalent training
• Familiarity with n8n or similar workflow automation/integration platforms

What they offer

• Competitive compensation and equity ownership
• 30 days of vacation plus public holidays (Europe)
• Health & wellness benefits according to local country norms
• Pension contributions according to local country norms (Europe)
• Career growth opportunities
• Visa sponsorship available for Germany