Customer Success Manager - German Speaking (EMEA)

About the role

As a Customer Success Manager for the Guided segment, you will serve as the primary post-sales partner for a book of business of approximately 30 enterprise accounts across EMEA, including the DACH region, guiding customers from onboarding to mature, scaled adoption. By running a tight operating cadence of kickoffs, success plans, QBRs, and renewals you will translate product usage into measurable business value and clearly surfacing ROI.

What you'll do

• Own a book of n8n's enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
• Drive onboarding and enablement across technical and business audiences, unblocking implementation and accelerating time-to-value
• Establish a strong operating cadence (health checks, exec syncs, QBRs), using data and insights to guide priorities and decisions
• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and keep stakeholders aligned
• Quantify and communicate business value throughout the lifecycle, building ROI narratives tied to adoption, outcomes, and impact
• Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account plans that drive growth
• Partner closely with Support, Solutions Engineering, and Product to resolve blockers quickly and deliver a seamless customer experience

What you'll need

• Enterprise Customer Success experience – you've owned a book of business for enterprise SaaS customers and can run kickoffs, onboardings and QBRs end-to-end
• Value & outcomes mindset – you're comfortable translating product usage into measurable outcomes, ROI, and executive-ready narratives
• Technical fluency – you can confidently engage with IT/engineering stakeholders (APIs, integrations, auth basics, environments), and you know when/how to escalate
• Commercial acumen – you've driven renewals and expansion (upsell/cross-sell), with a track record of retention and growth impact
• Operational rigor – you run a clear operating cadence, keep stakeholders aligned, and manage multiple priorities with structure and follow-through
• Clear, high-trust communication – you communicate crisply with both builders and executives, and you're known for building durable relationships
• Fluency in German and English

Nice to have

• Automation + AI curiosity – you've used automation/AI tools (or iPaaS/workflow platforms) and can bring ideas that improve customer value realization
• Startup/scale-up experience – you've operated in high-growth environments and enjoy "build the plane while flying it" work
• Multi-region experience – you've worked with global enterprise accounts across EMEA/US time zones and complex stakeholder groups
• Familiarity with n8n or similar tools – prior exposure to workflow automation/integration platforms helps you ramp faster

What they offer

• Competitive compensation and equity ownership
• 30 days vacation (Europe) plus public holidays
• Health & wellness benefits according to local country norms (Europe) or comprehensive medical, dental, vision plans (US)
• Pension contributions (Europe) or 401(k) with 4% match (US)
• Short-term and long-term disability insurance plus life insurance
• Career growth and development opportunities