Billing Specialist

Billing Specialist to help build n8n's billing operations in an AI and automation-first way. You'll run billing and subscription management, collections and cash, customer and account administration, and deal desk support across all three entities, and help build the automations that make those processes scale.

What you'll do

• Convert signed contracts into correct subscriptions, and process all contract amendments such as pro-rated expansions, (early) renewals and terminations in the billing system.
• Issue invoices accurately and on time across all entities, covering recurring and one-time charges for all customers.
• Validate signed contracts against CRM and billing data, catch and fix errors before invoices go out, and ensure high quality data to enable a smooth month-end close.
• Partner with Finance/Accounting to validate deal terms against revenue recognition and booking policy before invoicing.
• Run the day-to-day collections cadence: dunning, follow-up with customers, and escalation of delinquent accounts to legal or debt collection agency.
• Record and match customer payments against their invoices, keeping receivables accurate, and support Accounting on unapplied cash and bad-debt cases.
• Be the primary contact for invoice, subscription, and billing questions from customers and the field.
• Handle operational indirect-tax tasks: VAT ID collection, sales tax monitoring, exemption management, and tax certificate procurement.

What you'll need

• Up to 5 years of experience with invoicing, AR, and collections in a B2B SaaS or subscription business, with the appetite to own more.
• Understanding of recurring subscription billing, both classic tiered and usage-based, and comfort with contract amendments, proration and (early) renewals.
• Comfort owning direct customer communication on invoices, payments, and subscriptions, including collections calls.
• Obsessed about quality and deliver clean, audit-ready output: every invoice ties out, edge cases are handled, and proactively catch issues before they reach customers or month-end.
• Spreadsheet power user who reconciles data across CRM, billing, and finance systems and spots breaks early.
• Default to AI and automation in your own work, with concrete examples from this quarter.

Nice to have

• In depth experience with billing/subscription and quote-to-cash systems (e.g. Stripe, Chargebee, Hyperline, Solvimon), CRMs (e.g. Salesforce), and accounting and finance/ERP systems (such as Netsuite, SAP, Rillet, or Campfire).
• Experience registering and maintaining a company as a supplier in platforms like Coupa or SAP Ariba.
• Experience handling operational VAT work such as validating VAT IDs, requesting and verifying tax exemptions, validating sales tax and procuring tax certificates from financial authorities.
• Experience in a finance function of a fast-paced tech startup where processes were being built, not just maintained.

What they offer

• Ownership of a foundational finance role with the license of a builder.
• Shape cash flow, customer experience, data quality, and the speed of close.
• Remote-first team that would rather automate a task than staff around it.