Senior Process Management Associate

About the role

As a Senior Process Management Associate, you will drive the implementation of a company-wide process management framework and introduce a new internal control system (ICS) for N26. You will report directly to the Head of Process Management, who will support your professional growth as a reliable sparring partner and mentor.

What you'll do

• Lead the creation of company-wide process documentation as the foundation for N26's Internal Control System (ICS).
• Drive change management initiatives to ensure a well-established, disciplined approach to process management across the company.
• Support the management team in introducing and onboarding a new process mining platform, subsequently training internal staff on its use.
• Collaborate closely with internal stakeholders to gather critical input for compliance and new process activities.
• Optimise and customise tools to elevate N26's overall process management practices.
• Define end-to-end process metrics to identify performance bottlenecks and work with business owners to address them.
• Act as an ambassador for process management and modelling, developing and delivering training curricula to support transformation into a process-driven organisation.
• Meet regularly with process owners and subject matter experts (SMEs) to review process performance and manage the change of implemented optimisations.

What you'll need

• A degree in Business Administration, Science, Technology, Engineering, or Mathematics (STEM/MINT).
• 2+ years of experience contributing to process management initiatives, ideally within financial services, fintech, or a fast-paced startup environment.
• A solid understanding of BPMN 2.0 methodology and hands-on experience with BPM software.
• Familiarity with relevant local and European regulations (e.g., MaRisk, DORA).
• A strong analytical approach with the ability to document, analyse, and optimise complex processes within a matrix organisation.
• Exceptional influencing and communication skills, with the ability to collaborate effectively across cross-functional teams.
• Comfort navigating a fast-paced environment, managing changing requirements, and handling ambiguity with ease.
• Fluency in English (written and verbal) is required; knowledge of German is a big plus.

Nice to have

• Experience with process mining tools.

What they offer

• Competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• Premium N26 bank account subscription and subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• High degree of autonomy and access to cutting-edge technologies.
• Relocation package with visa support.