Investor Operations Analyst

About the role

We are looking for a versatile Investor Operations Analyst to join our team. This role is central to our mission: delivering a seamless, frictionless, and compliant journey from initial onboarding to distribution payments. As the first line of defense for investor lifecycle operations (KYC/AML, professionalisation, payments), you will own the operational execution and oversight of our outsourced partners.

What you'll do

• Act as the primary point of contact and oversight lead for our external Luxembourgish KYC/AML service providers, holding them accountable for quality and speed
• Ensure all onboarding meets both Luxembourgish fund standards (CSSF) and German regulatory standards (BaFin/GwG)
• Solve for complex investor structures (Trusts, SPVs) by identifying creative yet compliant document solutions
• Proactively identify bottlenecks in the onboarding workflow and partner with Product teams to implement automated solutions
• Oversee MiFID II appropriateness testing and professionalisation checks to ensure all investors remain platform-qualified
• Support the technical execution of distributions and the reconciliation of investor-level capital calls with 100% financial precision
• Maintain a rigorous, investor-level audit trail that meets internal SOPs and external regulatory scrutiny
• Monitor account activity to proactively flag and escalate suspicious activities or high-risk cases to our 2nd line of defense

What you'll need

• 1–2 years of full-time experience in an AML/KYC or operations role within financial services or fintech
• Bachelor's degree in Finance, Economics, Business, Law, or a related field is preferred
• Understanding of AML/KYC frameworks (e.g., FATF, EU AML Directives)
• Pragmatic problem solver who proactively researches and suggests alternative ways to verify information
• Critical & outside-the-box thinking to understand the intent behind regulations
• Collaborative gatekeeper who partners with Growth and Product teams
• Technical aptitude and comfort working with structured data and tools like HubSpot, ComplyAdvantage

Nice to have

• Familiarity with private equity or fund operations structures
• Experience with reconciliation workflows or payments monitoring tools
• Experience working with fund administrators, custodian banks, or in a multi-jurisdictional compliance environment

What they offer

• Individual growth budget of €1,500 or 2% of your base salary (whichever is higher)
• Company pension scheme with 20% employer contribution
• 25 vacation days plus one additional day per year of tenure, up to 30 days maximum
• Free daily lunch in the Berlin office with weekly changing menu including vegan and vegetarian options
• Subsidised Deutschland job ticket for public transport
• Subsidised Urban Sports Club membership for fitness and wellness activities