Team Lead - Operations Delivery Management

About the role

As Team Lead Operations Delivery Management, you combine hands-on operational execution, domain ownership, and people leadership with strong proximity to customers and fleet operators. You build Operations Delivery Management as a core capability for MOIA at scale while actively supporting customer launches on-site and developing a high-performing team.

What you'll do

• Establish Operations Delivery Management as a defined capability within GOES
• Build and continuously refine standards, playbooks, and toolkits for operator enablement and launch execution
• Capture learnings from launch cities and translate them into reusable best practices
• Build and shape an international team of Operations Delivery Managers (culture, capabilities, and ways of working)
• Hire, onboard, enable, coach, and develop a team with strong operational and technical backgrounds in mobility and transportation
• Provide hands-on support during customer and local fleet operator launches, ramp-ups, and critical operational phases
• Coach and support your team on-site, especially in complex or high-risk situations
• Work closely with customers and local fleet operators on organizational build-up, hub setup, infrastructure, and operational readiness in autonomous vehicle environments

What you'll need

• Strong background in setting up and scaling operations in mobility or transportation
• First-hand experience in launch execution or comparable operational roles
• Proven ability to turn operational experience into structured standards and knowledge assets
• Technical proficiency in hub setup and infrastructure in autonomous vehicle environments
• Comfort working hands-on in the field while also shaping mid-term capability development
• Ability to manage complexity, escalations, and competing priorities pragmatically
• High willingness to travel and spend time on-site during critical phases
• Fluent in English; German and additional European languages are a plus

Nice to have

• Experience building and leading teams in fast-changing, growth-oriented environments
• Direct experience working with local fleet operators or mobility service providers
• Deep hands-on exposure to hub engineering, commissioning, or infrastructure rollout phases

What they offer

• Competitive salary (including bonus)
• Hybrid work setup with flexible working hours and flexible work arrangements
• Budget and monthly expense allowance for home office setup
• Public transport ticket (fully subsidized Deutschlandticket) and MOIA ride discount
• Learning environment with continuous learning days, trainings, coaching, and language classes
• 30 vacation days, sabbatical and unpaid leave option