Senior Manager Service Partner Network & Fleet Maintenance

About the role

The Senior Service Partner Manager is responsible for building, scaling, and governing MOIA's service partner and workshop network across European target markets. The role translates vehicle, service, safety, uptime, and commercial requirements into partner selection criteria, contracts, operating standards, and scalable execution models.

What you'll do

• Build and scale MOIA's European service partner and workshop network, ensuring fleet readiness, uptime, and support for market launches and growth.
• Select, onboard, negotiate, and manage service partners, translating operational, technical, and commercial requirements into effective contracts, SLAs, and governance models.
• Develop and lead an uptime-driven service program, monitoring partner performance through KPIs and driving continuous improvement across the service network.
• Establish Operational Excellence and Pit Stop Excellence standards, creating scalable processes and playbooks for efficient, safe, and high-quality vehicle servicing.
• Act as the primary escalation point for service partner issues, coordinating cross-functional teams to resolve operational challenges and maintain fleet availability.
• Drive a data-driven operating model by leveraging performance insights, service systems, and reporting tools to optimize partner performance, service quality, and operational scalability.

What you'll need

• Several years of experience in service partner management, fleet service operations, automotive aftersales, vendor management, technical operations, or a comparable role.
• Proven track record of building and scaling service partner or workshop networks in automotive, mobility, logistics, fleet, autonomous vehicle, or other high-uptime operational environments.
• Strong commercial and contractual expertise, including SLA design, pricing models, performance incentives, supplier governance, and partner negotiations.
• Hands-on understanding of workshop operations, maintenance processes, diagnostics, work order systems, spare parts management, quality assurance, and field escalations.
• Ability to define scalable Standard Operating Procedures, readiness gates, onboarding concepts, and change-control routines for external service partners.
• Strong data-driven mindset with experience using KPIs, dashboards, and performance scorecards to drive operational excellence and continuous improvement.
• Excellent stakeholder management, communication, and collaboration skills, with the ability to align cross-functional teams and external partners in complex environments.
• Openness to travel regularly across European target markets, with excellent communication skills in English; German is a strong plus.

What they offer

• Competitive salary (including bonus)
• Hybrid work setup with flexibility to work from home or offices
• 30 vacation days, sabbatical and unpaid leave option
• Subsidized public transport ticket and MOIA ride discounts
• Learning environment with continuous learning days, trainings, coaching, and language classes
• Mental health support and relocation support