Support Engineer

About the role

You will design, build, and operate the AI agents that power critical parts of Langdock's operations, from customer support automation to internal workflows. You will work across the full stack: prompt engineering, orchestration protocols, integrations, reliability, and cost management. You will own agents the way an engineer owns a production service.

What you'll do

• Own production agents end-to-end. You design, deploy, monitor, and improve the AI agents that handle real customer interactions and internal workflows.
• Build and operate customer support automation. You will monitor Langdock's support experience by supervising agents that resolve issues faster than most humans could, while knowing exactly when to hand off.
• Manage agent reliability, cost, and quality. You track how agents perform, what they cost, where they fail, and why.
• Design the orchestration layer. You define how agent teams are structured, set up approval gates, and build the operational infrastructure that lets autonomous agents work safely at scale.
• Integrate agents with systems. You connect agents to both internal and external APIs, giving them the context and capabilities they need to do real work.
• Experiment constantly. You are the person who tries new models and techniques first, benchmarks them honestly, and ships the ones that actually improve outcomes.

What you'll need

• You have built and maintained AI agents or automations in production.
• You are deeply technical. You understand LLMs, token economics, prompt engineering, API design, and orchestration patterns.
• You obsess over experimentation and reliability. You think in terms of error rates and customer satisfaction.
• You are not precious about your agents. When one fails, you find the root cause and fix it.
• You do not just use AI tools daily. You actively nerd about your setup and have strong opinions about what works and why.
• You would rather own a problem than be told exactly what to do.

What they offer

• Transparent, level-based salaries with equity included in all roles.
• In-person work in Berlin where hard problems get solved faster at a whiteboard.
• Calm but intense environment working on problems that matter.
• Health and wellness integrated into how the team works well together.