Enterprise AI Adoption Manager - m/f/d

About the role

As Enterprise AI Adoption Manager, you guide companies through AI transformation as part of our Customer Success organization. You own a portfolio of enterprise accounts: adoption, expansion, retention, and everything in between. Your job is to directly shape how AI lands inside each customer - and how deep it goes.

What you'll do

• Own a portfolio of enterprise accounts and be accountable for adoption, retention, and expansion across users, use cases, and deployment scope
• Drive measurable AI transformation inside each customer - from first use case to company-wide rollout
• Host engaging workshops that inspire and translate directly into new use cases, active users, and visible momentum inside the customer
• Navigate complex enterprise stakeholder landscapes: find the champions, manage the blockers, build multi-threaded relationships
• Build structured account plans for your highest-value customers: stakeholder maps, health assessments, growth opportunities, risk mitigation
• Run strategic customer conversations - QBRs, executive business reviews, and proactive check-ins - that are grounded in data and outcomes
• Work cross-functionally with Solutions Engineering, Product, and Sales to translate customer needs into internal action
• Build AI agents and automated workflows to manage your own book of business

What you'll need

• 3+ years of experience in a customer-facing role with enterprise customers - whether Account Management, Customer Success, or consultative post-sales
• Hands-on experience creating agents, automating workflows, and using AI to do work that would normally require more people
• Commercial strength: knowledge of renewal and expansion conversations, multi-stakeholder navigation, and enterprise relationships
• Strategic and data-driven approach: work with CRM data, usage signals, and health scores to drive decisions
• Fluent in German (C1+) and English

Nice to have

• Experience from an AI-native company, technical consulting, or early-stage startup
• Founder or early-employee experience

What they offer

• Competitive salary with equity participation
• Free lunch and dinner every day in the office
• Premium gym access
• Relocation support for those moving to Berlin
• 100% on-site in Berlin office (Greifswalder Strasse 212)