Enterprise Customer Success Manager - m/f/d
Langdock
Seniority
Midweight
Model
In-Office
Sector
Salary
€80,000 – €120,000
Contract
Full-Time
About the role
As Enterprise Customer Success Manager at Langdock, you guide companies through AI transformation as part of the Customer Success organization, working alongside Solution Engineering. You build the trust that makes companies willing to change and act as a strategic sparring partner, helping customers navigate the complexity of AI transformation, challenge their assumptions, and make decisions with confidence.
What you'll do
- Own a portfolio of enterprise accounts and be accountable for adoption, retention, and expansion across users, use cases, and deployment scope
- Drive measurable AI transformation inside each customer - from first use case to company-wide rollout
- Host engaging workshops that inspire and translate directly into new use cases, active users, and visible momentum inside the customer
- Navigate complex enterprise stakeholder landscapes: find the champions, manage the blockers, build multi-threaded relationships
- Build structured account plans for your highest-value customers: stakeholder maps, health assessments, growth opportunities, risk mitigation
- Run strategic customer conversations - QBRs, executive business reviews, and proactive check-ins - that are grounded in data and outcomes
- Build AI agents and automated workflows to manage your own book of business
What you'll need
- 5+ years of experience in a customer-facing role with enterprise customers - whether that is Account Management, Customer Success, or a consultative post-sales role
- Hands-on experience creating agents, automating workflows, and using AI to do work that would normally require more people
- Ability to talk credibly about model selection, data privacy, and integration architectures with technical stakeholders
- Commercial strength: know how to have renewal and expansion conversations and navigate multi-stakeholder environments
- Strategic and data-driven approach: work with CRM data, usage signals, and health scores
- Fluent in German (C1+) and English
Nice to have
- Experience from an AI-native company, technical consulting, or early-stage startup
- Founder or early-employee experience
What they offer
- Competitive salary with equity participation
- Free lunch and dinner every day in the office
- Premium gym access
- Relocation support for those moving to Berlin