AI Adoption Engineer - m/f/d

About the role

As an AI Adoption Engineer in Langdock's Customer Success team, you turn ambition into working solutions. You sit at the intersection of customer, product, and engineering: discovering high-value use cases, scoping them, building them, and making sure they stick. You understand a customer's workflows, identify where AI creates real leverage, and deliver solutions they can maintain and scale on their own.

What you'll do

• Discover and scope high-value use cases: run AI Use Case Workshops, Department Deep-Dives, and Scoping Sessions to identify where AI creates the most impact for each customer.
• Build and deploy solutions: lead On-Site Hackathons, Implementation Sprints, and Architecture Reviews; deliver working agents, integrations, and workflows that customers can own and maintain.
• Serve as a technical expert during the Sales process: join sales conversations to answer technical questions, build tailored demos and proof-of-concept environments, evaluate integration architectures, and help prospects understand what Langdock can do for them.
• Drive use case adoption: make sure customers actually adopt what you build; create documentation, run Office Hours, provide hands-on support, and enable power users to build independently.
• Create reusable resources: build templates, documentation, and reference architectures that Account Management and Marketing can share with customers and prospects.
• Push the platform forward: identify product limitations blocking high-value use cases, articulate requirements clearly, and work directly with Product and Engineering to close the gaps.
• Build your own tools: build MCP servers, develop custom integrations, and use agentic coding tools to build on top of the platform and automate your own workflows.

What you'll need

• 3+ years of experience in a technical, customer-facing role - Solutions Engineering, Technical Customer Success, Technical Consulting, or similar - where you both built things and worked directly with customers on a real technical product.
• Experience working with enterprise customers on high-impact use cases: scoping projects, managing stakeholders, and delivering outcomes in large organizations where things move slowly, people change roles, and requirements shift.
• Comfortable running workshops with senior stakeholders and following up with a sharp scoping document that aligns everyone afterwards.
• Understand AI deeply and know how to turn it into working systems. You can judge when an LLM-based approach is the right tool and when it isn't.
• Write production-quality code in JavaScript and Python, and are comfortable with HTML/CSS, APIs, and integration architectures.
• Fluent in English (C1+). German is a strong plus, since many of our customers are German-speaking enterprises.

Nice to have

• Technical consulting background, experience at an AI-native company, or early-stage startup background.
• Experience with enterprise software, developer tools, or platform products.

What they offer

• Competitive salary with equity participation
• Free lunch and dinner, every day in the office
• Premium gym access
• Relocation support for those moving to Berlin
• 100% on-site in Berlin office (Greifswalder Strasse 212)