Organizational Design Lead

About the role

As Kraken's Global Practice Lead for Operating Model, you will build and lead a global delivery practice that owns and evolves Kraken's enterprise Operating Model blueprint. You are the ultimate subject matter expert on how high-performing, product-led, data-enabled businesses operate at scale. This role has global responsibility across APAC, Europe and North America and directly manages all Senior Client Delivery Leads for Operating Model.

What you'll do

• Develop and lead Kraken's strategy for client Operating Model transformation, focused on aligning operations, product, technology and data to drive enterprise performance
• Define the design principles and blueprint for Kraken's Operating Model across structure, governance, accountability, decision-making and performance management
• Create proven, repeatable models for reducing cost to serve, improving productivity, increasing decision velocity and strengthening cross-functional alignment
• Create concrete workstream activities, milestones and deliverables for the Operating Model workstream, embedded alongside every Kraken migration
• Hire and build out a team of experts that deliver the Operating Model blueprint to clients while continuously improving the model
• Inspire and influence senior executives at Kraken clients around structural and organisational change
• Act as the senior Operating Model expert in Sales presentations and guide enterprise transformation conversations
• Collaborate with Kraken's Product and Engineering teams to ensure organisational design and operating structures fully leverage Kraken's technology

What you'll need

• Deep experience leading and operating within highly cross-functional organisations — aligning operations, product, technology and data around shared outcomes
• Hands-on leadership in fast-paced, high-growth or high-change environments where clarity, speed and resilience are critical
• A strong point of view on how high-performing businesses operate — including decision-making, performance management, governance and cross-functional alignment
• Experience embedding new operating behaviours and building leadership capability, not just redesigning structures
• The credibility to advise at C-suite level while also rolling up your sleeves and guiding teams through practical implementation
• The ability to codify experience into scalable frameworks, training and practical playbooks
• Experience in utilities, energy or similarly complex, regulated sectors