Staff Product Designer

About the role

Staff Product Designer to push the boundaries of product craft. We need a maker, a doer, a leader in craft—someone with deep passion for interaction design, product thinking, and pixel-perfect execution who can drive impact without waiting for direction.

What you'll do

• Own end-to-end design for high-impact product areas from concept to execution.
• Define new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools.
• Sketch, prototype, and test ideas at different fidelities to validate decisions.
• Work closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
• Maintain high standards of craft while balancing speed and execution.
• Contribute to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Intercom.

What you'll need

• Shipped complex, high-quality software products.
• Design for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.
• Balance speed and detail—know when to move fast and when to obsess over the last 1%.
• Think end-to-end—from big-picture systems thinking to the smallest interaction detail.
• Understand engineering and can build prototypes to communicate ideas.
• Have taste. You know what great design looks and feels like, and you push to get there.
• Tell a compelling story—articulating your decisions with clarity and conviction.
• Operate with agency, ownership, and autonomy—don't wait to be told what to do.

What they offer

• Work on cutting-edge AI experiences at the forefront of the AI Agent category.
• Design-driven culture with 60+ designers across R&D and Brand, and two co-founders from design.
• Position as founding R&D talent in Berlin hub with impact on product used by millions.
• Opportunity to mentor and shape design culture across the organization.