Staff AI Product Designer
Intercom
Seniority
Senior
Model
In-Office
Sector
Salary
Undisclosed
Contract
Full-Time
About the role
Staff AI Product Designer to shape what AI does, how it behaves, and how it fits into real user workflows. This role sits at the intersection of product, design, and machine learning—turning emerging capabilities into reliable, high-quality user experiences. You'll design systems: behaviors, decisions, orchestration, and end-to-end experiences powered by AI.
What you'll do
- Identify and pattern match high-value opportunities for AI across the product; define what AI should do and what it should not do
- Architect AI-driven workflows and agentic systems that operate across real-world scenarios, including multi-step and agent-to-agent interactions
- Establish decision frameworks: when systems should act, ask, escalate, or defer
- Design for uncertainty, failures, and edge cases as core system behavior
- Design experiences for users who are increasingly managing AI systems and agents; define the role of the human in the loop
- Define what "good" looks like and design evaluation scenarios and feedback loops
- Prototype and run focused experiments that isolate variables and generate clear insights
What you'll need
- Strong product judgment—you consistently make high-quality calls on what to build and why
- Experience working on zero-to-one products and comfort operating through ambiguity and rapid change
- Deep understanding of LLMs and their limitations, along with grounding in traditional ML approaches
- Experience defining design principles, heuristics, or evaluation criteria for AI systems
- High standards for quality with a track record of identifying where AI systems break down in real-world use
- A scientific mindset—you can design experiments that isolate variables and produce meaningful insights
- Systems thinker: happier designing behaviors and flows than polishing interfaces
What they offer
- Competitive salary, annual bonus and equity
- Generous paid time off above statutory minimum
- Unlimited access to Claude Code and best-in-class AI tools
- Hybrid working
- MacBooks standard, Windows available for certain roles
- Regular compensation reviews and fun employee events

