IT Specialist

About the role

As our first IT hire in our brand new Berlin office, you'll be the first point of contact for employees' IT needs, ensuring a smooth and supportive technology experience. You'll assist with onboarding new Intercomrades, managing IT assets and resolving day-to-day support requests with care and efficiency. This role is hands-on and people-focused - ideal for someone passionate about delivering great user experiences and eager to grow their technical and operational skills in a fast-paced, collaborative environment.

What you'll do

• Provide responsive, high-quality help desk support to internal employees, ensuring every interaction reflects our five-star IT standard.
• Own account provisioning and deprovisioning, onboarding and offboarding processes, and the ongoing maintenance of our application stack and integrations.
• Work extensively with Jamf, Okta, Intune, Jira and GitHub - contributing ideas for improved management, organisation and troubleshooting workflows.
• Maintain and enrich our knowledge base with clear, accurate documentation to support end users and enhance our AI-driven help desk.
• Handle user hardware setup and provisioning across Apple and Windows environments.
• Manage and support AV technology across meeting rooms, including Google Meet hardware.
• Lead AV setup and technical delivery for internal events and presentations, from routine all-hands to larger setups.

What you'll need

• Experience with Jamf, Okta, Intune, Jira and GitHub.
• Experience with account provisioning/deprovisioning and onboarding/offboarding processes.
• Ability to handle user hardware setup and provisioning across Apple and Windows environments.
• Basic scripting proficiency.
• Basic understanding and experience with automation.

Nice to have

• JAMF and Okta Admin certification.
• Relevant certifications (A+, Network+, AWS certs, Google Admin, etc.)
• Programming language proficiency, e.g. Ruby, Python, Perl etc.
• Cloud-heavy IT infrastructure experience.
• Experience with Office Buildouts.

What they offer

• Competitive salary, annual bonus and equity.
• Regular compensation reviews.
• Unlimited access to Claude Code and best-in-class AI tools.
• Generous paid time off above statutory minimum.
• Hybrid working - minimum three days per week in office.