IT Support Specialist

About the role

As an IT Support Engineer, you will be the first line of defence for employees' day-to-day technology experience in the UK or German office. You'll keep people productive by resolving issues quickly, owning the device and account lifecycle, and ensuring meeting rooms, endpoints and SaaS tools work reliably.

What you'll do

• Provide technical support to end-users via Slack, email, and in-person troubleshooting hardware, software, identity, and connectivity issues across macOS, Windows, and iOS.
• Own and triage tickets in Jira Service Management, ensuring timely resolution, clear communication, and appropriate escalation of complex issues to the IT Engineering team.
• Manage the full user and device lifecycle: onboarding, offboarding, joiners/movers/leavers, MDM enrolment, account provisioning, and access reviews.
• Proactively maintain local video conferencing hardware, meeting rooms, printers, and other office IT, and provide hands-on support for company events and town halls.
• Administer day-to-day operations in Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) and other SaaS tools used across Helsing.
• Build and maintain documentation, runbooks, and self-service knowledge content to scale the team's impact.

What you'll need

• 3+ years of experience in an IT support role, ideally including L2/L3 responsibilities in a fast-moving environment.
• Hands-on experience supporting macOS, Windows, and iOS, and a solid grasp of identity, endpoint, and SaaS troubleshooting.
• Enjoy solving technical problems, are eager to learn new technologies, and have a genuine passion for helping others succeed.
• Can prioritise and manage multiple competing tasks calmly in a dynamic environment.
• Proactive mindset to spot and resolve potential issues before they become outages or tickets.
• Customer-first attitude with strong communication skills and a focus on delivering an excellent user experience.

Nice to have

• Hands-on experience with Microsoft 365 administration particularly Entra ID, Exchange, and SharePoint.
• Experience with Mobile Device Management tools like Intune, Jamf, or JumpCloud.
• Scripting experience with PowerShell or Python to automate repetitive workflows.
• Experience working in a fast-growing startup, scale-up, or other high-paced, dynamic environment.

What they offer

• Competitive compensation and VSOP options
• Relocation support
• Social and education allowances
• Focus on outcomes, not time-tracking
• Regular company events and all-hands across Europe