Manager Int'l FSQA Quality Surveillance

About the role

HelloFresh is looking for a FSQA Manager - Quality Surveillance to serve as the central technical expert for microbiological safety, food fraud management, and ingredient quality. You will oversee the global micro-testing procedure implementation, manage the internal quality laboratory and implement quality and safety improvement processes.

What you'll do

• Lead the global centralization of processes by finalizing the worldwide tender for micro testing and food fraud services, ensuring consistent standards across all international markets.
• Implement and deploy central procedures locally, achieving and maintaining high standards within the surveillance program and driving ingredient quality improvement.
• Own compliance and surveillance by overseeing the legally required global ingredient testing program, including the collection and analysis of micro testing reports to prevent food safety incidents and pathogen outbreaks.
• Monitor supplier performance by managing corrective actions following non-compliant results and using these insights to strengthen supplier food safety systems.
• Establish and oversee the destructive testing strategy across HelloFresh Distribution Centers, enabling deeper analysis of critical ingredients and reducing error rates.
• Support product innovation by running key quality and scientific tests from the headquarters lab for new and existing ingredient development.
• Champion continuous improvement by collaborating closely with the Product team to analyze error rates and customer feedback trends, directly linking quality data to improvements in customer satisfaction.

What you'll need

• Deep subject matter expertise in food safety, with the ability to critically assess ingredient safety and quality risks
• Strong data proficiency, including advanced data analysis and confident use of Google Sheets for global reporting and sampling plans
• Hands-on laboratory experience conducting quality, scientific, stability, and ingredient development tests
• Proven experience in creating, maintaining, and scaling global sampling plans and centralized testing processes
• Strong risk mitigation capabilities, including identifying quality flaws and driving corrective actions
• Excellent communication, collaboration, and stakeholder management skills
• Strong analytical, problem-solving, and change management skills, paired with adaptability and ownership in fast-paced, global environments

What they offer

• Competitive compensation package with subsidized Pension Scheme and Berlin relocation support
• Hybrid working model
• HelloFresh-subsidized weekly box and office meal discounts
• Annual learning and development budget, German language learning budget, and access to HelloFresh Academy
• Mental health support, transportation perks, working-parent-friendly benefits, 24/7 gym access, and sabbatical leave options