Creative Operations Lead

About the role

As Lead Creative Operations, you will lead a team of Creative Project Managers as part of HelloFresh Group's in-house Creative Studio in Berlin and will be responsible for all online and offline creative production. You will oversee incoming requests, plan bi-weekly production sprints and allocate Project Managers, Designers and Copywriters across a wide range of projects and across full-time, freelance and 3rd party resources.

What you'll do

• Drive operational excellence across all online- and offline creative production processes
• Plan bi-weekly design and copy-production sprints, ensure appropriate creative resource allocation across full-time employees, freelancers and 3rd parties
• Identify and resolve operational issues and bottlenecks to increase turnover time
• Manage end-to-end creative projects across different functions, from briefing to delivery
• Collaborate with Brand, Campaign and Channel Managers across international markets to ensure seamless flow of information and delivery
• Inspire and mentor your direct team of Creative Project Managers to constantly improve

What you'll need

• You are a senior creative operations manager with 7+ years of professional experience, ideally from a high-volume agency or inhouse creative production environment
• You have experience leading agile teams
• You have experience in international environments, ideally from matrix-organizations
• You are a creative problem solver who can go deep into day-to-day challenges when needed, without losing sight overall performance
• You have strong communication skills and can tailor your communication across a wide range of job levels, roles and functions - from creatives to accountants
• You have a deep understanding of operations management concepts (throughput, turnover times, service levels, backlog management, etc.)
• You are decisive and assertive, yet empathetic

What they offer

• Competitive compensation package with HelloFresh-subsidized Pension Scheme and Berlin relocation support
• Hybrid working model
• Exclusive discounts on HelloFresh boxes and office meals
• Annual learning & development budget, German language learning budget, and HelloFresh Academy access
• Mental health support, transportation perks, 24/7 gym access, and well-being platforms
• Sabbatical leave options and working-parent-friendly benefits