Associate Director, Tech Business Operations (m,f,x)

About the role

This role sits within the Product Portfolio Management team in HelloFresh's IT & Tech organization and is responsible for designing, automating, and governing processes such as IT Capitalization, delivery reporting, or R&D Tax Credit applications. You will bridge the gap between technical delivery and reporting compliance, enabling teams to track spend, manage headcount, and hit their budget plans.

What you'll do

• Lead the improvement and automation of workflows such as IT capitalization, R&D tax credit applications, and delivery reporting, moving from manual individual inputs to an automated, tool-driven, AI-supported process.
• Serve as the primary point of contact for process audits, ensuring compliance and accurate documentation.
• Develop and maintain automated workflows integrating JIRA, GitHub, and Workday to capture technical work metadata for financial reporting.
• Manage strategic projects to improve efficiency within HelloTech, such as improved Contractor Onboarding or the application of GenAI in reporting.
• Partner with Tribe Leads, Engineering, and Product Managers to gain insights and maintain our reporting landscape for deliveries and key metrics.
• Support tech leaders in tracking spend vs. plan, flagging variances, and maintaining visibility into headcount, open roles, and contractor ratios.
• Support quarterly and annual planning rhythms — OKR cycles, QBRs, AOP inputs — ensuring leadership has what they need, when they need it.

What you'll need

• 7+ years of experience in Consulting, Project Management Office, Portfolio Management, or Strategic Initiatives teams.
• Proficiency with JIRA and confidence working alongside technical professionals.
• Ability to operate as a trusted operational partner to senior leaders — translating financial and operational complexity into clear actions.
• Proven experience in identifying and solving bottlenecks and designing complex, organization-wide reporting or governance frameworks.
• Comfortable dealing with data and gathering insights, with strong stakeholder management and communication skills.

Nice to have

• Familiarity with the IT capitalization process.
• Excitement to use GenAI as an enabler for automation and optimization.

What they offer

• Competitive compensation package with HelloFresh-subsidized Pension Scheme and Berlin relocation support.
• Hybrid working model with exclusive HelloFresh box discounts and office meal subsidies.
• German language learning budget and access to the HelloFresh Academy.
• Mental health support, 24/7 gym access, wellbeing platforms like Headspace and Spill, and sabbatical leave options.