Senior UX Researcher, Supply (B2B)

About the role

Lead UX Research for the Supplier product area, including 5+ vertical teams. Drive foundational research that shapes the overall Supplier vision and strategy, and develop relationships with cross-functional stakeholders across UX, Product Management, Engineering, Data Analytics, Strategy, and Marketing.

What you'll do

• Lead UX Research for the Supplier product area, including 5+ vertical teams.
• Drive foundational research that shapes the overall Supplier vision and strategy.
• Develop relationships, strategize, and collaborate with cross-functional stakeholders and leads across UX, Product Management, Engineering, Data Analytics, Strategy, and Marketing to problem-solve and examine user experiences, customer journeys, user needs, and jobs to be done, end-to-end.
• Consult UX and product teams to execute their own tactical research.
• Uphold a high standard of quality research, employing a wide range of methods along a cyclical process from initial stakeholder engagement and prioritization to insight activation.

What you'll need

• 5+ years of leading research in an applied setting.
• 3+ years of recent experience owning and driving independent in-house product research.
• Track record as a researcher responsible for at least 2 verticals with high complexity and ambiguity, resulting in measurable impact.
• Previous experience in the B2B product space.
• Strong collaboration and stakeholder management skills.
• Experience communicating with multiple levels of stakeholders, including senior leadership.

Nice to have

• International research experience.
• Experience partnering with data analysts, strategy, or operations.
• Deep understanding of a more specific method or domain.

What they offer

• Annual personal growth budget and mentorship programs
• Work from anywhere in the world for 30 days per year
• Hybrid working approach with three days in office collaboration (Mon, Tue, Thur) and two days optional at home focus time
• Quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Health and wellness benefits