Senior Operations Analyst

We are seeking an experienced Operations Support Analyst to drive insight, data-driven decisions and innovation through data analytics. This senior-level individual contributor position requires someone who can proactively manage change, solve complex problems, and demonstrate exemplary data related thought leadership.

What you'll do

• Create and validate data metrics independently using SQL / Python
• Develop quantitative analysis and statistical models to evaluate and steer Care decision-making
• Maintain GetYourGuide data governance standards
• Conduct impact analysis and report findings to senior leadership
• Build and maintain relationships with key stakeholders across departments
• Lead Care department data training sessions
• Serve as an escalation point for Care data first-line queries
• Mentor newer Operations Analyst team members and provide guidance

What you'll need

• Advanced proficiency in SQL/Python and data manipulation tools (Databricks, Looker)
• Strong analytical and problem-solving capabilities
• Excellent project management and organizational skills
• Superior stakeholder management abilities
• Proven change management expertise
• Strong communication and presentation skills
• Extensive experience in operations support or similar role
• Deep understanding of business analytics and data governance

Nice to have

• AI Curious - actively utilising ai to help improve or streamline processes

What they offer

• Annual personal growth budget and mentorship programs
• Work from anywhere in the world for 30 days per year
• Hybrid working with three days in office (Mon, Tue, Thur) and two days optional at home
• Monthly transportation and fitness budget
• Discounts on GetYourGuide activities for you, friends, and family
• Health and wellness benefits