Senior Engineer, Operational Excellence

About the role

You will act as an "engineer for the engineers" — partnering with product teams to raise the bar on reliability, speed, and confidence in their systems. As a member of the Operational Excellence team, you will help GetYourGuide move toward a world of fewer interruptions and higher user trust — by preventing incidents before they happen and enabling teams to resolve them faster when they do.

What you'll do

• Drive down incident frequency, MTTD and MTTR
• Lead post-incident reviews and translate learnings into systemic improvements
• Build tooling and runbooks that enable teams to diagnose and resolve production issues faster
• Advance observability practice — metrics, logs, traces, dashboards, and alerting
• Ensure teams have meaningful SLOs and actionable alerts
• Improve change failure rate by helping teams invest in the right automated test coverage and pre-production validation
• Design and maintain paved paths for development, observability, testing, and incident response
• Work hands-on with product teams to help them improve system design, testability, and operational hygiene

What you'll need

• Deep understanding of observability tooling — we use Datadog (metrics, APM, logs, dashboards)
• Proven experience reducing MTTD, MTTR and change failure rate; DORA metrics are not just acronyms to you
• Strong coding skills in Java; comfortable reading and contributing in Go across infrastructure contexts
• Experience with Kubernetes, AWS, and service mesh technologies (Istio/Envoy)
• Solid understanding of distributed systems, networking, and container technology
• Hands-on experience with CI/CD, automated testing strategies, and build systems
• Ability to influence engineers and teams without direct authority
• Excellent written and verbal communication skills in English

Nice to have

• Led company-wide initiatives to measurably improve DORA metrics
• Driven improvements in automated testing that led to meaningful reductions in change failure rate and production incidents
• Embedded operational excellence practices into the culture of product engineering teams
• Driven meaningful cost-reduction outcomes through architectural or operational improvements

What they offer

• Annual personal growth budget and mentorship programs
• Work from anywhere in the world for 30 days per year
• Hybrid working approach with three days in-office (Mon, Tue, Thur) and two days optional at-home focus time
• Monthly transportation and fitness budget
• Discounts on GetYourGuide activities for you, friends, and family
• Health and wellness benefits