Senior Business Operations Manager - AM Operations Planning & Performance

About the role

We are looking for a highly reliable, analytical, and operationally excellent Senior Business Operations & Strategy Manager to join our Account Management Operations team. In this role, you will own the systems and processes that keep our Account Management organisation running at scale—from how targets are set and tracked, to how portfolio health is monitored and reported.

What you'll do

• Own Target Setting & Attainment Frameworks: Design, implement, and manage the end-to-end target-setting framework and process for the AM organisation—including targets structure, attainment tracking, incentive frameworks, and leaderboard management—ensuring AMs have clear, fair, and motivating performance goals.
• Drive Book of Business & Portfolio Operations: Manage BoB and portfolio assignment workflows, ensuring accurate portfolio health tracking, consistent reassignment criteria, and healthy pipeline hygiene across the AM organisation.
• Lead AM Performance Reporting: Build and maintain AM performance reporting—including dashboards and workflow tooling—that gives leadership and account managers real-time visibility into key metrics and early warning signals.
• Support AM Capacity Planning: Drive analysis and local opportunity assessments that inform AM team capacity, resource allocation decisions, and operational priorities.
• Operationalise Pipeline Management & Activity Tracking: Define and maintain standards for pipeline management and activity tracking across the AM organisation, ensuring consistent data quality and actionable insights at scale.
• Drive Operational Excellence: Continuously identify and implement workflow improvements, process standardisation, and tooling enhancements that increase efficiency and reduce operational overhead for the AM team.

What you'll need

• 5+ years of experience in AM Operations, Sales Operations, Revenue Operations, or similar; experience in a fast-paced tech, marketplace, or SaaS environment strongly preferred.
• Experience with target setting, attainment management, and performance reporting for large commercial teams.
• Comfortable owning high-stakes, recurring operational processes with precision and reliability.
• Proven ability to build and manage operational processes at scale, ideally for teams of 50 or more people.
• Highly detail-oriented and reliable—you treat accuracy as non-negotiable and follow through consistently.
• Analytical and data-driven; able to work with performance data to surface insights, identify risks, and inform decisions.
• Strong communication and influencing skills; able to work effectively with regional teams and senior stakeholders.
• Fluent in English

What they offer

• Annual personal growth budget and mentorship programs
• Work from anywhere in the world for 30 days per year
• Hybrid working approach with three days in office and two days optional at home focus time
• Monthly transportation and fitness budget
• Health and wellness benefits
• Language reimbursement program