Intern IT Operations

As an intern in the Workplace Technology team you will help support Forto colleagues with all of their IT needs whether it is at the office in Berlin or remotely throughout Europe. You will learn new skills and participate in major projects to improve the employee experience at Forto.

What you'll do

• Deploy Windows 10, MacOS and iOS devices
• Provide IT support for employees throughout Europe using Jira Service Desk
• Help administer our cloud apps and maintain our meeting rooms
• Escalate issues with our suppliers and vendors as required
• Produce concise and professional documentation in Jira Confluence
• Support various Workplace Technology projects and OKRs

What you'll need

• Fluent English; German is a big plus but not required
• Previous experience in corporate IT support or relevant IT certification (CCNA, CompTIA A+, ITF+, or Network+)
• Knowledge of Windows or MacOS and basic understanding of IT network infrastructure
• Problem solver who can find solutions to unfamiliar issues
• Attention to detail with focus on quality work
• Fast learner who can quickly adapt to new situations
• Ability to explain difficult technical concepts in simple terms to non-technical people
• Available for six months full time work

Nice to have

• Bachelor in IT or computer science
• Hardware troubleshooting experience
• Network troubleshooting experience